Return Policy

At WellBox, we want you to love your gift experience — whether it’s for you, your team, or your clients. If something isn’t right, we’re here to help.

Faulty or Incorrect Items

If your order arrives damaged, faulty (due to manufacturing defects), or not as described, please contact us, and we’ll arrange for a replacement, repair, or full refund. We’ll also cover the cost of returns.

Changing Your Mind

If you’re a consumer and have changed your mind, you can return most products within 14 days of receiving them for a full refund. To initiate a return, please contact us at office@wellboxes.co.uk. Unless the item is faulty or incorrect, you must cover return postage costs.

Please note: We cannot accept returns on:

• Bespoke or personalised products
• Unsealed items (for health or hygiene reasons)
• Products that have been mixed inseparably with other items after delivery

How to Return

1. Contact us for a return authorisation number at office@wellboxes.co.uk.
2. Return items to: WellBox, Unit B, Canalside, John Gilbert Way, Old Trafford, Stretford, Manchester, M17 1UP
3. Products must be returned within 14 days of letting us know you wish to return.

Refunds

• Refunds are processed within 14 days of receiving your returned product.
• Refunds will be made via your original payment method.
• Delivery charges will be refunded at the standard delivery rate, if applicable.

Need Help?

If you have questions or need assistance with a return, please get in touch with our friendly team at office@wellboxes.co.uk.